Refund Policy

Full refund within 7 days

If a technical issue on our side prevented you from hosting your quiz, we will refund your pass in full if you contact us within 7 days of purchase. No hassle, no interrogation.

Annual subscription cancellations

If you cancel a Pro Annual subscription, you keep access until the end of your current billing period. We do not offer partial-month refunds for unused time, unless required by law. If you believe your case is exceptional, email us and we will review it.

How to request a refund

Email hi@hoot5.com with your account email and a brief description of what went wrong. We typically process approved refunds within 3–5 business days. The money will appear on your original payment method.

Non-refundable scenarios

We cannot refund passes that were fully used to host a successful game, or refunds requested more than 7 days after purchase without a documented technical failure. Chargebacks filed before contacting us may result in account suspension.

Questions?

If you are unsure whether your situation qualifies, just email us. We would rather talk it through than leave you stuck.