Help center

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Real humans behind every email. We aim to reply within four hours during a US business day.

Browse by topic.

Account & passes
12 articles
Building quizzes
18 articles
Hosting a game
14 articles
Player experience
9 articles
After the game
7 articles
Schools & classrooms
11 articles
Limits & capacity

What your pass includes.

1
What's the player limit?
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Free tier supports up to 20 players per game. Paid passes support up to 500.
2
How many quizzes can I save?
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The free tier lets you keep 5 quizzes. Paid passes raise that to 50.
3
Can I run two rooms at once?
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Free tier allows 1 concurrent game. Paid passes allow up to 5.
4
How do I get a refund?
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If anything technical went wrong, email us within 7 days and we'll refund. Real humans read every email.
5
My TV display is cropping the buttons.
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Set your TV to "Just Scan" or "Screen Fit" mode instead of 16:9. That removes overscan cropping.
6
Can I run a quiz over Zoom or Meet?
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Yes. Share your host screen and have players join from their phones. It works great.
7
How do I reuse a quiz from last year?
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Open the quiz in your dashboard, click "Duplicate", and edit the copy. The original stays untouched.
8
Why does the leaderboard look stuck?
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Refresh the host screen. Player answers are still being collected — the display just needs a reload.
Still stuck?

Talk to a human.

We're a small team in Toronto and Brooklyn. No tier-1 outsourcing, no 8-day SLA.

Live chat

For active hosts on a paid pass. Click the bubble in the bottom-right of any host screen.

Live 9am–11pm ET, every day
Party emergency

Game starts in less than an hour and something is broken. We'll text you back.

Text our on-call →
Event-pass hosts only